Return & Exchange

Returns & Exchanges Policy

We hope you and your pup love your order! If something doesn't fit quite right, you have 60 days to exchange it or return it — free exchanges, and a simple, convenient process.

 

Eligibility Requirements

To ensure a smooth return or exchange, items must meet the following conditions:

  • Apparel Goods: Must be in new condition with tags attached and original packaging included. Items must be free of odor and dog hair.
  • Chains & Cuban Link Leashes: Each chain is sealed with a protective layer to prevent scratches. Once this protective packaging is removed, we are unable to accept returns or exchanges
  • Walk Collection: Must be in new condition, returned with original packaging, and free of odor and dog hair.

 

Exchanges

Exchanges are free! Whether you need a different size, a different color, or want to switch styles, we'll help you get it right.

  • Email service@sparkpaws.com within 60 days of delivery.
  • Items must be in new condition and are subject to inspection.
  • We'll get your replacement on its way once your exchange is confirmed.
  • Please note: If the item you're switching to costs more, you'll just pay the difference; if it costs less, we'll refund the difference.

 

Returns

  • Email service@sparkpaws.com within 60 days of the date of initial delivery
  • Choose store credit, issued as soon as your return is on its way, or a full refund to your original payment method once your return arrives. Original shipping is non-refundable.
  • US and EU customers: we will email you a free prepaid return label. 
  • All other international customers will need to arrange their own shipping to our return warehouse located in the US or EU. This will be non refundable
  • Items must be in new condition and are subject to inspection.

**All returns and exchanges are inspected on arrival. Items that come back worn, washed, damaged, or missing tags can't be resold — these will be returned to you or donated at our discretion, and no refund, credit, or exchange will be issued. Please make sure items are in new condition before sending them back.**

 

Seasonal Return Policy

  • Halloween Hoodies: Refunds available until October 28.
  • Christmas Apparel Items: Refunds available until December 20.
  • After these dates, only exchanges will be accepted.

 

Final Sale Items

Any item purchased at greater than 50% discount is considered Final Sale. These items are non-returnable, non-exchangeable, and non-refundable. Please double-check size and color before completing your order.

Lifetime Warranty

We stand behind our products for life. If something fails because of a defect in materials or workmanship, we'll make it right — for the life of the product, with no expiration and no registration required.

This covers things like:

  • Seams, stitching, and fabric that tear or come apart under normal use
  • Zippers, buckles, snaps, clasps, and hardware that break or stop working
  • Harness, collar, and leash hardware or stitching that fails
  • Bed seams and zippers that split
  • Boot soles that separate
  • Chain clasps and links that fail

Just email service@sparkpaws.com with your order number and a photo, and we'll repair, replace, or credit it.

**What's not covered: normal wear and tear, fading or pilling over time, chewing, scratching, or other damage caused by your pet, misuse, or damage from improper washing or drying.**

Incorrect Items

  • If your order is incorrect or missing items, notify our customer service team as soon as possible so we can promptly correct the issue.